Erase my data
GDPR Article 17 · Right to erasure
Who can request erasure
- CrewMark account holders delete their own account: in the web app via Settings → Privacy & security → "Request account deletion", or in the iPhone app via More → Privacy → "Delete my account". We email you a confirmation link; your account is deleted when you confirm, and this cannot be undone.
- People without an account who are named in someone else's archive use the form below. Your name appears in another user's archive only as a code unique to that archive, next to an encrypted copy that only that user can see when signed in.
How it works
- You enter your name exactly as it appears on your airline's rosters, your airline, and an email address. Or email customer.support.crewmark@gmail.com with the same details.
- We email you a confirmation link, so nobody can erase a colleague's name in your place. The link is valid for 7 days. Without confirmation, nothing is changed.
- After you confirm, we search every roster snapshot of every CrewMark user for your name at that airline. Each archive codes names differently, so we compute your code for each archive to find it.
- In every matching entry we delete the code and the encrypted name. The rest of the roster stays as it is; the entry keeps only the crew role and a note that the name was removed.
- We email you when it is done, with the number of entries removed. Requests from people without an account are processed within one month.
- One request covers one airline. If you have worked for several airlines, send one request per airline.
- We match names ignoring capitals, accents, spaces and punctuation, and we read "Smith, John" as "John Smith". Middle names or initials must match how your airline prints them. If we miss an entry, email customer.support.crewmark@gmail.com.
- If a CrewMark user uploads a new roster on which you appear, your name can be stored again. You can send the form again at any time.
Send an erasure request
It takes about a minute.
What we keep about your request
To handle the request we store the name and airline you entered (and the matching form of the name), your email address, the IP address and browser the form was sent from (to spot abuse), when you confirmed, when we processed it and how many entries were removed.
We keep this record for 30 days after we process the request, to show that we handled it (GDPR Art. 5(2) and 6(1)(c)), then delete it. Requests that are never confirmed are deleted 30 days after they were sent. The record is never used for anything else. You can ask us to delete it sooner by emailing customer.support.crewmark@gmail.com.
Your other rights
- Art. 15, right of access: ask us what data, if any, we hold about you.
- Art. 21, right to object: object to the processing of your name. We never use crew names for marketing or profiling.
- Art. 77, right to complain: to the Belgian Data Protection Authority, www.dataprotectionauthority.be.
To use any of these rights, email customer.support.crewmark@gmail.com. We answer within one month (Art. 12(3)). How we handle crew names is explained in section 13 of our privacy policy.
Contact
CrewMark (controller) · customer.support.crewmark@gmail.com · Belgium